Support
Operated by: Limassol, Cyprus
Something not working, or someone broke the rules? We read every message.
Email us
Please include your device and browser (for example "iPhone, Safari"), your country, the time it happened and a short description. We aim to reply within three working days.
Camera or microphone not working
- Allow the camera and microphone in your browser: tap the lock icon next to the address and set both to Allow.
- Close other apps that use the camera (Zoom, Teams, FaceTime) and try again.
- On iPhone use Safari or Chrome. On Android use Chrome or Firefox. Keep the browser up to date.
- If you are on a company or school Wi-Fi, or a VPN, try mobile data. Some networks block video calls.
Report someone
During a chat press Report. That person will never be matched with you again and moderators will review it. If someone is in immediate danger, contact your local emergency services first.
Report illegal content or a child-safety concern
Write to support@spymelive.com with the time of the conversation and what happened, and say that it is a safety report. We prioritise reports involving minors, threats and sexual exploitation, and we cooperate with law enforcement.
Appeal a restriction
If you were restricted and think it was a mistake, write to us with the approximate time, your country and your device. A person will review it and reply.
Privacy requests
We do not keep accounts, and session data is removed automatically. To ask what we hold about you, or to have something deleted or corrected, write to us. Because we keep only pseudonymous data, please give us the approximate time of a report or ban so we can find it. Your rights are described in the privacy policy.
Authorities and legal requests
Law enforcement, regulators and courts can contact us at the same address. Please put "Legal request" in the subject line and include the legal basis and the details of your request.